Impact of Recent Changes on Health And Social Care Services

TASK 1

1.1 Explain the Key Factors That Drive Change in Health and Social Care Services

As per the inspection of Beacon Edge Care Home, the services were compliant with the regulations in force during the time. Therefore, it can be concluded that hospitals are required to make proper improvements in personnel levels and the safety of the management of medicines. There are major key factors that facilitate the changes in the existing organizational structure, which are described as follows:

Demographical Factors:

It is the factor that is mainly required for change in the present organizational structure of Beacon Edge Care Home. The aging population is increasing in the United Kingdom, and at the same time, people are becoming more aware of Medicare facilities (Andersen, Davidson, and Baumeister, 2014). Therefore, the major issue that occurs in the hospital is the poor management structure where information does not flow properly from one person to another.

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Technological Factors

Another factor in facilitating changes for the Beacon Edge Care Home is the technological factor. In the current period, various technological advancements have taken place and engaged with such changes. The people who live at Beacon Edge Care Home were placed at risk of inappropriate restraints and poor treatment and care services. To improve this factor, they are required to adopt the latest technology and methods, which help them in providing accurate treatment. They have no electronic records of patients'' personal details, which can be used for identifying their identity. The hospital lacks online communication technology, which is an issue for them. They are required to upgrade themselves towards technological development, whose major motive is to provide quality medical services to the people. Therefore, the management staff is poorly performing their work; that is the reason for the improvement in the performance of company facilities so they can offer good technological services.

Legal Factors

As per the report, the changes in the rules and regulations are another major factor that drives the change structure of Beacon Edge Care Home. The competition in the National Health Services has introduced some aspects because of which competition policy has been changed. Thus, the services should have been registered, but after inspection, it can be analyzed that the services did not have been registered yet (Kotronoulas et. al., 2014). According to the Health and Social Care Act 2008, the hospital is required to provide quality-based care services to the patients, but in this, they are required to fulfill the requirement of a particular Act. When a country's government changes, it makes different policies, which directly impact organization operations. The whole management procedure is investigated in depth by the Competition Commission, which makes sure that healthy consumption among firms is for the benefit of customers, firms, and the economy.

Political Factor:

It is that factor that directly influences the change of the health and social care organization because it is concerned with the rules and regulations of the nation, government policies, ethics, economic policy of the authority, and religion of the organization. All organizations are required to follow rules and norms that are made by government agencies because this will directly impact company operations and functions.

Economical Factor:

It is the change factor that is related to the economy, such as the spending capacity of the organization, staff number, and salary of employees that are provided by the company. The economic condition is related to the level of needs and demand for services, employee costs, investment power, and so on. If Beacon Edge Care Home services and facilities rate is enhancing, then it decreases the demand and requirement of patients.

SWOT Analysis:

1.2 Assess the Challenges That Key Factors of Change Brings to Health and Social Care Services

In order to facilitate the change and modifications, it has been identified that Beacon Edge Care Home is facing various issues and challenges in the term of rules and regulations which are imposed by regulatory government on the poor management. This ill-famed the reputation of the organization and affected their staff member's personality. In the case scenario, regulations and rules should not be properly followed by the hospital, which directly impact on their business operations and services that are delivered to their patients. In this hospital, there was always enough staff available, which helped in meeting all the needs and requirements of people who could use this facilities and services in proper manner. It assist in analyzing those good interactions and friendly relations between staff, visitors and people who are using such services (Robinson et. al., 2014). As per the above description, political factors directly affect company legislation and regulations in an effective manner. This can be analyzed to show that the regulatory bodies have prioritized the competition rather than focusing on the interest of patients and their care, safety and welfare. Thus, such restrictions and challenges are developed by regulatory government authority in the way of poor management within Beacon Edge Care Home. Public awareness is the important element that can drive changes and alterations. On the other hand, people's awareness towards medical services create needs and demands of quality care facilities that would enable hospitals to display changes in the existing company structure. Technological factor are the major aspects which impact the methods and techniques which are used in the organisation. As per this report, it can be analysed that they are using obsolete and poor equipment while treating their patient so this will create major issue for the health of service user as this can jeopardise their condition. There are various challenges which BECH faces that are described as follows:

Recruiting New Staff Members

it is the main issues and problem which occurs at the time of selecting or recruiting new employee in the BECH. They required to appoint those volunteers who have required skill and knowledge about caring and they need to reduce some barriers which occur within the care home patients.

Arranging Training for Staff

This is another main issue that also arises in the BECH. This is required for the company manager to provide accurate training sessions; in this they need to give then information about how to treat patients in a better manner.

Purchasing New Machinery and Equipment

It is required for an organization to purchase those techniques and machinery that are best suited for the firm. Also, this will fulfil all the demand and needs of an individual within an organisation.

Implementing New Legislation

This is necessary for firm to develop and formulate new rules and regulations which are best appropriate to the patients and also refer those services which help them in making health improvement effectively. As per the requirement, the company manager makes new policies which are useful for the patients.

The Care Act 2014 is intended to change the exercises from treating illness which protect people and it will also reduce the burden of medical treatment in better manner. Thus, there are various assertive technologies available, i.e. used by the people to get appropriate care at their homes (Friedman and Kern, 2014). For instance, patients can use environmental-managed and controlled devices that can be installed at home and assist the patients with disabilities to perform their regular obligations without taking the help of others. Along with this, it will reduce the cost of healthcare services and make the sick person independent to live the life. Furthermore, government conduct proper awareness campaign to create awareness among nation about some common tips to get protected from diseases and to assist them in staying healthy.

TASK 2

2.1 Devise a Strategy and Criteria for Measuring Recent Changes in Health and Social Care

In the Beacon Edge Care Home, all the services and facilities are required to change in proper manner because such are not satisfactory. It includes safety, effectiveness, caring, responsiveness, and the need to make improvements effectively. There are certain strategies through which performance of an organization can get evaluated and monitored (Taylor et. al., 2015).

Organization Systems of Quality Assurance

With the help of quality assurance, Beacon Edge Care Home analyzes the quality of their services, which are given to their patients. They are mainly focused on consistently reaching with customers needs and increasing their satisfaction level in proper manner. This will align with an organization's purpose and strategic direction. In this, the organization system of quality assurance helps in measuring the performance of their service providers and matching it to the quality standard. At last, the health care provider provides guidance that can assist in improving their performance in order to provide facilities.

Feedback and Comments From Users of Health and Social Care

It is required for Beacon Hospital to take reviews and feedback of their service users regarding facilities, safety, and care provided. As per the report of BECH, they required to make proper improvement in most of facilities which are delivered by them. During the inspection, it can be analysed that the hospital required to make improvement in relation of personnel levels and the state administration of medication. This is necessary for an organization to take feedback and reviews of their service user for analysing their requirements regarding health treatment.

Customer Satisfaction

It is the another tool through which performance of the hospital can get measured and evaluated. If Beacon Edge Care home is providing quality and innovative facilities so that they can satisfying their customer. For the hospital, it is required to identify the level of satisfaction of the service users; that can be a good way for evaluating or measuring the correctness of the statement (Noordegraaf, 2015). Along with this, there are different ways to evaluate customer satisfaction, that include conducting surveys, taking feedbacks, etc. such methods and tools can give a clear opinion about the performance of company at the time when patients do not fill out the feedback form because purpose of recognizing customers satisfaction can not be completed. It is the responsibility of hospital manager to make improvement in their caring services, which is inadequate in each manner.

2.2. Measure the Impact of Recent Changes on Health and Social Care Services Against Set Criteria

As per the indication in the Beacon Edge Care Home report, they are promised to deliver the best care services and facilities to the patients. They also render better-quality medical facilities to the service user, which helps them in fast recovery. It is important for a medical care organisation to stay updated with the market trends and fulfil the requirements that are arising in the company in order to create a good impact on society and patients perspectives and earn more revenue share (National Academies of Sciences, Engineering, and Medicine, 2010). Thus, after making several changes to the health and social care services of Beacon Edge Care Home, the impact has created a positive and long-lasting impression on patients and society.

Better Medication-

There are various new medicines on the market that have better and faster recovery results. Additionally, various vaccinations are available for recent medical issues, which needs to be considered in the services of Beacon Edge Care Home. Hence, the quality of medicines has improved, which has helped in improving services that are provided to the patient. Upgraded medicines have improved the health of the patients, which leads to satisfaction with using their services.

Registered Manager-

It is important for a medical care company to appoint a registered manager in order to fulfil the legal requirements of medical care. Also, a registered manager has the authority and knowledge to guide the management and staff members through the authentic procedures of conducting the services. The respective organisation has appointed a registered manager, who is responsible for managing the services and guiding about regulations in perspective to which the services should run.

Increased Number of Bedding-

The number of beds helps determine the number of patients that are taken care of by the medical care organisation. More beddings can lead to facilitating more patients, and fewer beddings can create mismanagement of the operations (Osman, Tischler, and Schneider, 2016). This is why Beacon Edge Care Home has increased the number of beds for the patients. This has led to expansion of the organization, and the medical care company can take care of and provide services to more patients at a time.

Skilled Employees-

As it is important to stay up to date with the new market trends and techniques to practice these medical services, Beacon Edge Care Home has conducted various medical training sessions in order to educate the staff members about the latest techniques and medications that are available in the market in order to achieve successful services. Also, training regarding interaction with patients and handling them while providing food and medications are given to the staff members.

2.3. Evaluate the Overall Impact of Recent Changes in Health and Social Care

There has been a huge impact of changes that have been made in social and health care. The services which are provided to the patients are improved and more efficient. The staff is skilled enough to handle complex situations. The behaviour towards patients is more polite and professional. Along with this, the services are well organised. Every staff member is clear about their work duties, which leads to more smooth running of functions (Angier et. al., 2015).

The main impact of these changes has occurred in favour of the users. The patients are treated more efficiently with better techniques. The staff is well trained, due to which emergency situations are handled effectively. Due to improved medicines, the service user are more satisfied and recovering faster. Additionally, the families of these patients are also relieved, as they are sure about the safety of their patient family members. This has created trust between Beacon Edge Care Home and patients and their families.

Apart from the patients, the employees have also benefited from the recent changes. Due to various training sessions, the workers are able to upgrade themselves regarding various diseases and their medicine treatments, which has helped them to modify their skills and experience. Also,latest medical tools for the treatment has helped the service providers to operate their services more conveniently and reach better results. It has also helped them in engaging more patients at a time.

The government has also benefited from these above changes, as better medical services will lead to better health for the citizens of the country. Also, the quality of services helps the country in promoting their medical health care (Frieder et. al., 2016). Due to unhealthy people in this population, they have to pay more than expected amount of money for the treatment, but they are not being able to completely pay more than 50% for the service. With the help of health missions organised by the government, lead effective integration and convergence in health services. The seasonal virus-affected people need proper care and medicines for recovery. This is all provided by government hospitals. By this, people are getting aware and leading with health insurance plans, which is beneficial for government organizations.

2.4 Propose Appropriate Service Responses to Recent Changes in Health and Social Care Services

By introducing changes in the Beacon Edge Care home, the medical organisation will be able to include better medication, skilled employees, better management and advancement of the hospital occupancy. By including better medicines in their practices, the medical healthcare organisation would be able to achieve better results, and more advanced services could be included in their specialisations. The image of the organisation among society will be more positive and strong. Also, experienced or skilled service providers will help the organisation to improve their overall work quality (Tost, Champagne and Meyer-Lindenberg, 2015). This will lead to better dependency of the patients and their family on Beacon Edge Care home. The occupancy rate or increase in the number of beds will help the organization grow and earn more. Also, more patients can be treated in the organisation at same time.

TASK 3

3.1 Explain the Key Principles of Change Management

Beacon Edge Care Home is the hospital where some services are not fulfilled up to the mark; however, the service was complaint with the proclamation in force at that time. It has been recommended in the context of improvement in the organization about the the staffing levels and safety management regarding medicines.

When the organization has finally decided to change, they should start planning as per the needs require and should move toward betterment. A good firm never misses, even if small things were required. Right from the infrastructure, which is very important as the company is a hospital, requires enough counted rooms for the patients and the guests of them as well. Correct amount of of medicines should be available and also the machines as well which were about to use. There should be a proper communications environment for the convenience of patients and their relatives with them. Initially, they have to start good relations with different people who are related to it, like the various stalk holders. Those who belong to the firm even though the patient, it is the responsibility to create healthy relations either by calling them once or by sending them cards, greetings, notes, or even taking feedback. The principle of communication can be practiced by the management team to control the alteration effectively and efficiently. Establishment of effective control can be adopted for the sake of welfare and to assure success of projected change . This is why a manager of this company should review the whole process to evaluate whether the goal has been achieved or not. There is an innovation in technology in day-to-day life. So, the firm has to be updated all the time in such cases, which helps them to make their task easy.

In this organization, they have to deduct the price of delivery and so increase quality in case they need to concentrate more time on illness prevention. There will be a neat and clean environment in case to make the surroundings healthy (Al Sayah et. al., 2014). Leader plays a vital role in any organization but it become more responsible job when it's about hospital. There will be a critical environment as the patients who came in the hospital were already disturbed mentally, as were relatives too. So it is the liability of the leader to maintain a silence surrounding. Not only this, the management team also has to give responsibility to each of their staff very smartly, as those who are able and fit for the job will be given that work.

Leavitt's Model of Change:

It is the simple procedure that redesigns and completes the organisational restructure, and it will help the company assess the effect of proposed changes. There are some steps of Leavitt's model that are described as under:

People -

The people were the employees of any firm that didn't be considered as their profile, such as accountants, receptionists, managers, or may be anything else. They should be known by their different skills, efficiency, knowledge, and productivity. Now, with this view, things will be modified by three components:

• Change in tasks: If something will be changed during a task, then it is the liability to educate and make them trained to the employee so to make their task easier and understandable.
• Change in structure: This is the role that is referred to as changing the job roles. This is why employees need to learn the new responsibilities.
• Change in technology: Moving toward the new technology also gives new tasks to handle the new technology (Irving et al., 2014).

Tasks -

This is the role which shifted from goals to tasks. It includes two things, which is how things can be proceeded, and the second would be how to achieve them. So it focuses on the qualitative prospect of the assignment rather than actual tasks and objectives.

Things that are affected by these factors include:

• Change in people.
• Change in structure.
• Changes in technology

Structure

The structure components includes hierarchical structure, relationships, communication patterns and coordination between various management levels, departments, and their workers. This will need to be adjusted by various factors, such as

• Changes in people
• Changes in tasks
• Changes in technology

Technology

It is section of a firm which eases the workers while performing their tasks. Some of the technology which was used in organization were LAN lines, barcode readers, software applications, etc. There should be need to change while modifications were made to any other element.

• Changes in people
• Change in tasks
• Changes in structure

3.2 Explain the Key Principles of Change Management

Change management has become very necessary for an organization, which help in improving performance and reaching its desired goals and targets effectively. There are various methods which describe planned of change in health and social care as under:

Clarify Rational for Affiliations

Firstly, an organization has developed goals and objectives which help in managing all business operations and functions (Magnavita, 2014). As per the scenario, Beacon Edge Care Home required to deliver quality and innovative medical services to their patents to create better value for them effectively.

Communication -

The value of communication to the legal authority is named as Office of Fair Trade. It analysed different factors of the communication and relationship with their senior members. Then the Competition Commission has been appointed to ensure healthy competition for the advantages of society and the economy. During the time of inspection, the hospital management has facing issue regarding communication with their staff member as well as patients so this will create major problem. Staff did not properly interact with each other other due to lack of updated technology and methods. Employees did not consistently use this approach, and this is mainly noticed when they gave support to the people with eating and drinking, where people had limited verbal communication skills and abilities.

Create Value -

After that, healthcare reform has emphasized receiving quality results and providing facilities at a reasonable cost. It is required for hospitals to offer quality-based services and deliver proper treatment to the patients, which build trust among service users. For analyzing the values and ethics of their patients, the hospital adopts changes that are best suitable for their organisation in a proper manner (Magnavita, 2014). Before implementing such changes, they need to examine their staff members as well as service users views or responses regarding specific alterations.

Management Style:

In an organisation, there are various administration styles which can be used for improving business operations and its functions effectively. It will help in managing and making decision in order to reach with desired goals and targets in better manner. If Beacon Edge Care Home implements an effective management style, this will maintain all functions and operations of hospitals. Also, they are required to adopt such management styles that are best appropriate for their staff members and patients.

3.3 Assess How to Monitor Recent Changes in Health and Social Care Services

There are various ways through which Beacon Edge Care Home monitors and evaluates the changes in the health and social care services that are described as follows:

Evaluate Research Surveys

This is the appropriate method through which hospital can easily monitor their recent changes in the workplace. Before implementation of any strategy and policy, firstly they require to conduct survey on their patients and employees for analysing their views regarding such modifications.

Measurement of Cost and Resource Efficiency

It is the way through which an organization can measure or evaluate its cost and resource efficiency in better manner (Magnavita, 2014). Due to technological advancement, the cost of services get reduced and resources become more efficient. The positive changes in the cost and resources will indicate favorable alterations or modifications in the hospital services. With the help of evaluating cost, the company can update their old technology, which assist them in providing good treatment to their patients in order to make improvement in health.

Also Read: Individual Assessment In a Health & Social Care Setting

CONCLUSION

From the above-mentioned report, it can be analysed that Facilitates changes has the possible impact of the proposed alteration for facility users and the service providers. For any association such as health and social care, changes is regarded as one of the major essential factor of their success and growth. In order to facilitate the change and modifications, Beacon Edge Care Home has facing various issues and challenges in the form of rules and regulations which are imposed by regulatory government on the poor management. In the Beacon Edge Care Home, all the services and facilities are required to change in proper manner because such are not satisfactory. Change management has become very necessary for an organization, which help in improving performance and reaching its desired goals and targets effectively. Get more details about assignment writing services online from our expert.

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